HouseClean Pro - Privacy Policy
At HouseClean Pro, we value your privacy and are committed to protecting your personal
information. This Privacy Policy outlines how we collect, use, and safeguard your data when you
interact with our website or services. By using our services, you agree to the practices described in
this policy.
1. Information We Collect
We may collect the following types of personal information:
– Contact Information: Name, phone number, email address, and home/business address.
– Service Information: Details about your cleaning needs, such as property size, service type, and
preferences.
– Payment Information: Credit card or other payment details (processed securely by third-party
payment providers).
– Website Data: IP address, browser type, device information, and pages visited when interacting
with our website.
2. How We Use Your Information
We use your personal information to:
– Provide and Manage Services: To schedule and deliver cleaning services, confirm bookings,
and communicate with you about your appointments.
– Process Payments: To securely process payments for services rendered.
– Improve Our Services: To enhance our website and service offerings based on feedback and
usage patterns.
– Marketing and Promotions: To send promotional materials or offers if you have opted in to
receive them. You can opt out of these communications at any time.
3. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. However, we may share
your data under the following circumstances:
– Service Providers: We may share information with third-party companies that provide services on
our behalf (e.g., payment processors, email marketing platforms). These companies are only given
access to the information necessary to perform their functions and are required to maintain
confidentiality.
– Legal Requirements: We may disclose your information if required by law, such as to comply
with a legal obligation, court order, or government request.
– Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be
transferred to the new owners as part of the business.
4. Data Security
We take the security of your personal information seriously. HouseClean Pro implements
industry-standard security measures to protect your data from unauthorized access, misuse, or
disclosure. However, no method of transmission over the internet or electronic storage is 100%
secure, so we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience.
Cookies are small files stored on your device that allow us to recognize your browser and capture
information such as your preferences and site usage.
You can manage or disable cookies through your browser settings. However, disabling cookies
may affect the functionality of certain features on our website.
6. Your Privacy Rights
You have the right to:
– Access and Review: Request a copy of the personal information we hold about you.
– Update or Correct: Request corrections to your personal information if it is inaccurate or
incomplete.
– Delete Information: Request the deletion of your personal information, subject to legal
obligations.
– Opt-Out of Marketing: You may unsubscribe from promotional emails by clicking the
“unsubscribe” link in any marketing email or by contacting us directly.
7. Third-Party Links
Our website may contain links to third-party websites. HouseClean Pro is not responsible for the
privacy practices or content of these external sites. We encourage you to review the privacy policies
of any third-party websites you visit.
8. Changes to the Privacy Policy
HouseClean Pro reserves the right to update or modify this Privacy Policy at any time. Any changes
will be posted on this page, and the “Last Updated” date will reflect when the changes take effect.
We encourage you to review this policy periodically to stay informed about how we protect your
information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is
handled, please contact us at:
– Phone: +44 7341 175255
– Email: hello@housecleanpro.com
– Address: 85 Great Portland Street, First Floor, London, WIW 7LT
© 2025 HouseClean Pro. All Rights Reserved.
3. Embedded Content
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below you can find a list of the services we use:Youtube
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.4. Cookies
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.
Necessary Cookies (all site visitors)
- cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
- PHPSESSID: To identify your unique session on the website.
Necessary Cookies (Additional for Logged in Customers)
- wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
- wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
- wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. Who Has Access To Your Data
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.
If you are a client with a registered account, your personal information can be accessed by:
- Our system administrators.
- Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. Third Party Access to Your Data
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:Envato Pty Ltd
For the purpose of validating and getting your purchase information regarding licenses for this theme, we send your provided tokens and purchase keys to Envato Pty Ltd and use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.Ticksy
Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.7. How Long We Retain Your Data For
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
9. Your Data Rights
General Rights
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
GDPR Rights
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. AncoraThemes permits residents of the European Union to use its Service. Therefore, it is the intent of AncoraThemes to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.
10. Third Party Websites
AncoraThemes may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by AncoraThemes, and you release us from any liability for the conduct of these third party websites.
All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties unless you explicitly click on them.
Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. AncoraThemes bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.
11. Release of Your Data for Legal Purposes
At times it may become necessary or desirable to AncoraThemes, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.